Terms of service
Last updated: July 23, 2026
These Terms of Service govern your access to and use of pawcloud.cyou, including all products, services, features, content, and transactions offered through the website.
The website is operated by PawCloud, established in 2023.
By visiting the website, creating an account, placing an order, or using any part of our services, you agree to these Terms of Service. If you do not agree, you should not use the website.
1. Eligibility
You must be legally capable of entering into a binding agreement in your jurisdiction to use our services or make a purchase.
If you use this website on behalf of a company or another person, you confirm that you have authority to bind that entity or person to these terms.
2. Online Store Terms
You agree not to use our products, services, or website for unlawful, fraudulent, abusive, or unauthorized purposes.
You must not:
- Violate applicable laws or regulations
- Submit false or misleading information
- Attempt unauthorized access to the website or related systems
- Introduce viruses, malware, malicious code, or harmful technology
- Copy, scrape, reproduce, or exploit website content without permission
- Interfere with website security or functionality
- Use the website to infringe intellectual property or privacy rights
- Place fraudulent, speculative, or unauthorized orders
We may restrict or terminate access when we reasonably believe these terms have been violated.
3. Product Information
We make reasonable efforts to present product descriptions, specifications, dimensions, materials, features, photographs, and colors accurately.
However:
- Colors may appear differently depending on your screen
- Measurements may vary slightly
- Packaging may change without notice
- Minor design differences may occur between production batches
- Product availability may change at any time
Images are provided for illustrative purposes. Unless otherwise stated, accessories or surrounding objects shown in lifestyle photographs may not be included.
4. Prices and Currency
Product prices are displayed on the website in the selected or applicable currency.
Prices may change without prior notice. A price change will not affect an order already accepted, except where the displayed price resulted from an obvious technical or typographical error.
Currency conversions displayed by third-party systems may be estimates. Your payment provider may apply its own exchange rate, international transaction fee, or other charge.
5. Orders
Placing an order constitutes an offer to purchase products under these terms.
We reserve the right to accept, reject, limit, or cancel an order for reasons including:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or unauthorized payment
- Inaccurate customer information
- Shipping restrictions
- Unusually large or commercial quantities
- Violation of these terms
An order confirmation acknowledges receipt of your order but does not always constitute final acceptance. Acceptance generally occurs when the order is processed or shipped.
6. Billing and Account Information
You agree to provide accurate, current, and complete billing, shipping, contact, and payment information.
You are responsible for promptly updating your information so we can process your transaction and contact you when necessary.
PawCloud is not responsible for delays or losses caused by incorrect information supplied by the customer.
7. Payment
Payment must be completed using an accepted payment method displayed at checkout.
Payments may be processed by third-party providers. PawCloud does not directly control all payment-provider systems, verification procedures, delays, holds, or security reviews.
You authorize PawCloud and its payment partners to charge the total amount shown at checkout.
8. Shipping and Delivery
We provide free standard shipping worldwide.
Estimated delivery is generally 7–10 business days after fulfillment, unless otherwise stated. Delivery times are estimates and not guarantees.
Shipping is subject to the separate Shipping Policy published on the website.
9. Returns and Refunds
Eligible purchases may be returned within 30 days of delivery in accordance with our Return and Refund Policy.
That policy is incorporated into these Terms of Service by reference.
10. Promotions and Discount Codes
Promotions, coupons, gifts, and discount codes may be subject to additional conditions.
Unless otherwise stated:
- Discounts cannot be combined
- Codes have no cash value
- Codes may expire
- Promotions may be limited by product, customer, location, or quantity
- PawCloud may modify or cancel a promotion where permitted by law
Abuse of promotions may result in cancellation of affected orders.
11. Intellectual Property
All website content, including text, branding, graphics, logos, designs, photographs, videos, layouts, product descriptions, and software, is owned by or licensed to PawCloud and is protected by applicable intellectual property laws.
You may use the website only for personal, non-commercial shopping purposes.
You may not reproduce, modify, distribute, publish, sell, license, reverse engineer, or commercially exploit our content without prior written permission.
12. Third-Party Services and Links
The website may include links, applications, payment systems, tracking tools, or services operated by third parties.
We do not control and are not responsible for third-party websites, policies, content, availability, security, or conduct.
Your use of third-party services may be governed by separate terms.
13. Reviews and User Content
When you submit a review, photograph, testimonial, suggestion, or other content, you confirm that:
- You own or have permission to submit it
- It is accurate and lawful
- It does not infringe third-party rights
- It does not contain harmful, abusive, defamatory, deceptive, or illegal material
You grant PawCloud a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display submitted content for business and marketing purposes, subject to applicable law.
We may remove content that violates these terms.
14. Prohibited Uses
You may not use the website:
- For fraudulent or deceptive activity
- To impersonate another person
- To collect personal data unlawfully
- To send spam or malicious communications
- To interfere with website operations
- To bypass security systems
- To infringe intellectual property rights
- To engage in unlawful resale or unauthorized commercial activity
- To submit false reviews or claims
15. Disclaimer of Warranties
To the maximum extent permitted by law, the website and services are provided on an “as available” basis.
We do not guarantee that:
- The website will always be uninterrupted or error-free
- Every product will always be available
- Delivery will occur on a particular date
- Website information will be free from all inaccuracies
- Third-party services will always function without interruption
Nothing in this section limits warranties or consumer rights that cannot legally be excluded.
16. Limitation of Liability
To the maximum extent permitted by law, PawCloud will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from use of the website or products.
Where liability cannot be excluded, our liability will be limited to the amount paid for the product or service giving rise to the claim, unless applicable law requires otherwise.
17. Indemnification
You agree to indemnify and hold PawCloud harmless from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, your violation of these terms, or your infringement of another party’s rights.
This obligation applies only to the extent permitted by law.
18. Termination
We may suspend or terminate your access to the website when you materially violate these terms, engage in fraud, misuse our services, or create risks for PawCloud or others.
Obligations relating to payment, intellectual property, liability, and dispute resolution survive termination where appropriate.
19. Governing Law
These Terms of Service are governed by the laws applicable in the Province of British Columbia and the federal laws of Canada applicable therein, without limiting any mandatory consumer rights available in your jurisdiction.
20. Changes to These Terms
We may update these terms to reflect changes in our operations, products, legal obligations, or website functionality.
The revised version will be published on this page with an updated effective date. Continued use after publication constitutes acceptance where permitted by law.
21. Severability
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.
22. Entire Agreement
These terms, together with all policies referenced on the website, constitute the entire agreement between you and PawCloud concerning your use of our store.
23. Contact Information
PawCloud
301-1925 2nd Ave W
Vancouver, BC, V6J 1J2
Canada
Email: support@pawcloud.cyou
Phone: +1 604 736-6340
Website: pawcloud.cyou