Contact information

Last updated: July 23, 2026

PawCloud is committed to providing friendly, reliable, and professional customer support.

Whether you have a question before ordering or need help with an existing purchase, you may contact us using the information below.

Business Information

Business Name: PawCloud
Website: pawcloud.cyou
Year Established: 2023

Business Address:
301-1925 2nd Ave W
Vancouver, BC, V6J 1J2
Canada

Customer Support Email:
support@pawcloud.cyou

Telephone:
+1 604 736-6340

Customer Support Assistance

Our team can assist you with:

  • Product questions
  • Product specifications and availability
  • Order confirmation
  • Order changes or cancellation requests
  • Shipping and delivery
  • Tracking information
  • Damaged or defective products
  • Incorrect or missing items
  • Return requests
  • Refund status
  • Website and checkout assistance
  • General customer service inquiries

Information to Include

To help us respond efficiently, please include:

  • Your full name
  • Your order number
  • The email address used at checkout
  • A clear description of your request
  • Relevant photographs or videos
  • The product name or website link, when applicable

Never send complete payment-card information, passwords, or other sensitive financial details by email.

Response Time

We aim to respond to customer inquiries within 1–3 business days.

Response times may be longer during weekends, public holidays, promotional events, or unusually busy periods.

Please avoid sending multiple messages about the same issue, as this may slow down the review process.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes after fulfillment has started or after the parcel has shipped.

Returns and Refunds

Returns must be requested within 30 days of delivery.

Do not send a product back without contacting us first. Our team will provide return authorization and instructions.

For complete conditions, please review our Return and Refund Policy.

Shipping Support

PawCloud offers free worldwide standard shipping, with an estimated delivery timeframe of 7–10 business days after processing.

Delivery estimates may be affected by customs, carrier delays, weather, public holidays, or incorrect delivery information.

Complaints

We take customer concerns seriously.

To submit a formal complaint, email support@pawcloud.cyou with the subject line:

Formal Complaint – Order #[Your Order Number]

Please explain:

  • What occurred
  • When it occurred
  • What steps have already been taken
  • Your preferred resolution

We will review the matter fairly and respond as soon as reasonably possible.

Business Correspondence

Written correspondence may be directed to:

PawCloud
301-1925 2nd Ave W
Vancouver, BC, V6J 1J2
Canada

Please note that product returns should not be sent to this address unless our support team has provided written authorization.